There's a sliding scale?įrom the information page: 'Members can return audiobooks using the online return tool - as long as the audiobook(s) was purchased within the past 365 days.' - there is no indication of a limit.Īudible rep:There is no indication of a limit online, however,the system determine whether you have exceeded your online limit Tracey. Me:So I suppose my question is - how am I supposed to know what the limited number is? On the information page for the policy it gives absolutely no indication that there is a limit, much less what it is.Īudible rep:The depends on how many you have returned ' However,you can return any book that you do not like via Customer Care. It seems that you have reached your online limit,hence the reason why you are seeing 'not eligible' for he books. So I decided to ask what was up.Īudible rep: 'Based on the GLG policy,you are able to return a limited amount of books online. I have no desire to abuse the Great Listen Guarantee - it offers a safety net that has made it easier to take a chance on books I wasn't sure of, knowing I had options if the gamble failed.

Today I had cause to look through my purchase history (since purchase dates are no longer available on the library page), and noticed that suddenly every book has the message 'Not eligible for return'.

I listened to a book that was pretty awful last month, and decided I'd get my money back - but when I clicked on it there was a message that I had to contact customer service in order to do so. We want to ensure fair use of the benefit and guarantee a great listen every time as long as you have an active monthly or annual AudibleListener membership.' Vague much? Oh look - there's a link: 'How many returns can be made using the Great Listen Guarantee benefit?' Answer: 'The number of returns allowed is analyzed on a case-by-case basis. OK - is there a limit on many books can be returned? That, as Hamlet says, is the question. Members can return audiobooks using the online return tool - as long as the audiobook(s) was purchased within the past 365 days.' 'The Great Listen Guarantee is a membership benefit to Audible credit plan members that allows you the ability to return audiobooks you are unsatisfied with for any reason. Audible has a 'Great Listen Guarantee', described thusly:

I just got finished with a chat with an Audible customer service representative that was.

Returning audible books